Shipping Policy
Order Processing:
All orders will be processed within 1-2 business days. This allows us to ensure that all orders are properly prepared before dispatch. If an order is placed on non-working days or holidays, processing may take slightly longer, but we strive to dispatch all orders within the given timeframe.
Tracking Information:
Once your order has been processed and dispatched, a tracking number will be provided to you via email. This allows you to monitor your shipment throughout its journey.
Shipping within the UK:
For all UK orders, we use Evri as our shipping partner. The available shipping options are:
- Standard Shipping: 2-4 business days
- Express Delivery: 1-3 business days
International Shipping:
For our international customers, we are partnered with Royal Mail. Delivery times vary depending on your zone:
- Europe (Standard Deliveries): 3-5 business days
- Rest of the World: 6-7 business days
Potential Delays:
While we aim to deliver within the stated timeframes, please note that some external factors may cause delays, including:
- Customs processing
- Local postal service delays in the destination country
- Unforeseen circumstances beyond our control
Customs Fees & Import Duties:
All international orders may be subject to customs fees, import duties, or taxes as outlined by your country’s regulations. These charges are the responsibility of the customer. We strongly advise you to check your country’s customs laws and regulations before placing an order.
Shipping Liability:
Once your order has been dispatched to the respective courier service, we are not responsible for any delays or damages that may occur during transit. If you experience any delays with your order, we recommend contacting the courier service directly for further details. However, we will assist where possible to ensure a smooth resolution.